Acceptable Use Policy (AUP)
Rules and restrictions governing the ethical, legal, and operational use of 7Silicon Group virtual numbers, SIP trunks, voice AI synthesis engines, and APIs.
Strict Prohibition on CLI Spoofing & Vishing
Modifying the Calling Line Identification (CLI) to impersonate banks, law enforcement agencies (e.g. Police, CBI, ED), government departments, or unauthorized third parties is a cognizable criminal offense under the Indian Penal Code (IPC) and Information Technology Act. Any account detected attempting CLI spoofing will be instantly terminated with zero refund and immediately reported to cybercrime authorities.
Purpose and Enforcement
This Acceptable Use Policy ("AUP") defines the acceptable standards of conduct when utilizing 7Silicon Group's cloud telephony networks, voice application programming interfaces (APIs), virtual phone numbers (DID), concurrent call channels, and AI voice agents.
Compliance with this policy is a non-negotiable condition of service. 7Silicon Group reserves the right to monitor call patterns, SIP headers, call completion rates, and speech transcripts to proactively detect fraudulent or abusive traffic.
Strictly Prohibited Activities
Under no circumstances shall our infrastructure be employed directly or indirectly for any of the following:
Voice phishing, impersonation of financial institutions, soliciting unauthorized credit card credentials, Aadhaar numbers, net banking passwords, or fake courier/customs scam automated calls.
Using automated voice bots or high-frequency dialing to intimidate, harass, defame, or threaten loan borrowers or their contacts in violation of RBI Fair Practices Code for Lenders.
Manipulating the SIP caller ID header to display a phone number not formally allocated, verified, and mapped to your enterprise account by our provisioning team.
Routing calls to or simulating connections with emergency response lines (112, 100, 101, 108) or critical national infrastructure hotlines.
Synthetic Voice & AI Transparency Mandate
When utilizing 7Silicon Group's AI Voice Studio or real-time LLM agents for outbound or inbound conversations, customers must adhere to ethical AI guidelines:
- Agent Identification: The AI agent should transparently acknowledge that it is an automated virtual assistant if asked directly by the caller.
- Human Escalation Path: Enterprise customer support bots must provide an automated escalation route or callback queue to a human supervisor upon request.
- Voice Cloning Consent: Custom voice cloning features require verified written consent from the voice actor or individual whose vocal characteristics are synthesized. Impersonation of celebrities, political figures, or public officials is strictly prohibited.
SIP Channel & Signaling Hygiene
Clients connecting external PBXs or call center softswitches via 7Silicon Group SIP Trunks must observe carrier signaling standards:
- No SIP flooding, high-frequency short-duration calls (<3 seconds), or unallocated DID pinging.
- Minimum Answer-Seizure Ratio (ASR) must remain above 40% on all outbound campaigns.
- Average Length of Call (ALOC) for transactional voice campaigns must adhere to configured profile tolerances.
Cooperation with Law Enforcement
7Silicon Group complies fully with statutory requests under Section 91 of the Code of Criminal Procedure (CrPC), lawful interception warrants under Section 5(2) of the Indian Telegraph Act, and formal CERT-In cybersecurity directives. In the event of a legally sanctioned requisition, we will disclose call detail records (CDRs), IP access logs, and account identity documents without prior notice to the client.
Penalties for Violation
Breach of this AUP results in immediate administrative action including:
- Immediate revocation of SIP trunk credentials and de-allocation of assigned DID numbers.
- Total forfeiture of any remaining prepaid call minutes, wallet credits, and security deposits.
- Reporting of company details and associated directors to carrier spam federations and law enforcement agencies.