Terms of Service

This Master Services Agreement ("Agreement" or "Terms") is executed between 7Silicon Group ("7Silicon Group", "Company", "we", "us") and the entity or individual subscribing to or utilizing our services ("Customer", "Client", "you").

By registering an account, submitting KYC documentation, executing an order form, or routing voice traffic through 7Silicon Group SIP trunks, you unconditionally agree to comply with and be bound by these Terms, our TRAI Compliance Policy, Anti-Spam Policy, Acceptable Use Policy, and Privacy Policy.

7Silicon Group provides enterprise-tier cloud communications and artificial intelligence infrastructure, including:

• Virtual Phone Numbers (DID): Inbound Mobile Virtual Numbers (9XXXX series), Landline Local Area Code Virtual Numbers (079/011/022/080), 140-series promotional outbound series, and 1600/1800 toll-free series.
• Concurrent Calling Channels: Dedicated SIP trunk capacity allowing simultaneous inbound and outbound audio sessions at ₹240 / channel / month.
• Voice AI Minutes: Managed end-to-end voice processing packages (1k–50k+ min) covering carrier connectivity, multi-lingual Indian speech recognition (ASR), real-time LLM inference, and neural speech synthesis (TTS).
• Custom AI Brains: Persona prompt engineering, retrieval-augmented generation (RAG) connections, and dedicated sovereign VPC LLMs.

All virtual phone numbers remain the property of licensed Indian Access Service Providers (ASPs) and are leased to the Customer for legitimate commercial utilization.

In strict accordance with TRAI regulations, virtual numbers cannot be activated until the Customer furnishes verified enterprise KYC credentials:

• Valid Certificate of Incorporation / GST Registration Certificate / MSME Udyam Registration.
• Company PAN Card and Authorized Signatory Government Photo ID (Aadhaar / Passport / Voter ID).
• Verified TRAI Distributed Ledger Technology (DLT) Principal Entity (PE) registration ID from an authorized telecom portal (Airtel, Jio, Vi, or BSNL).

If the Customer does not possess an active DLT certificate, 7Silicon Group will facilitate the statutory DLT filing subject to the one-time ₹2,500 standard compliance setup fee.

• Monthly Recurring Charges: DID number rentals, concurrent channel fees, and recurring AI brain maintenance are billed in advance on a 30-day recurring cycle.
• One-Time Charges: DLT KYC compliance, initial number allocation fees, SIP trunk interconnect configurations, and custom voice biometric cloning fees are charged once upon contract inception and are strictly non-refundable once work commences.
• Goods & Services Tax (GST): All displayed quotes are exclusive of statutory GST (18%) applicable under the Indian Goods and Services Tax Act.

The Customer shall defend, indemnify, and hold harmless 7Silicon Group, its directors, carrier partners, and licensors from and against any fines, financial disincentives, claims, legal costs, or penalties levied by TRAI, the Department of Telecommunications (DoT), or judicial authorities arising from:

• Unsolicited commercial calls, DND breaches, or robocall harassment originating from Customer accounts.
• Misuse of CLI headers or unauthorized transactional call routing.
• Failure to maintain verifiable customer consent documentation for promotional outreach.

7Silicon Group guarantees 100% Indian data residency across all telecommunication switches and speech AI processing clusters located in Mumbai and Hyderabad. Customer call audio and transcripts are NEVER used to train public foundation models. Enterprise LoRA fine-tuning weights remain the exclusive intellectual property of the Customer.

This Agreement shall be governed by and construed in accordance with the substantive laws of India. Any dispute or claim arising out of or in connection with this contract shall be referred to and finally resolved by sole arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be New Delhi, India, and proceedings shall be conducted in English.