TRAI TCCCPR 2018 Regulatory Framework

TRAI & DLT Telecom Compliance Policy

7Silicon Group operates in strict compliance with the Telecom Commercial Communications Customer Preference Regulations (TCCCPR 2018) and directives issued by the Telecom Regulatory Authority of India (TRAI) and the Department of Telecommunications (DoT).

Policy Version: 4.2 · Effective: September 2026 · Regulatory Authority: TRAI, New Delhi

Mandatory Compliance Summary for Enterprise Clients

1. Mandatory DLT RegistrationEvery entity utilizing Indian virtual numbers (9XXXX, 140-series, 1800) must possess an approved Principal Entity (PE) ID on Jio, Airtel, or Vi DLT portals.
2. Header & Sender ID BindingOutbound voice calls must display authorized telecom headers or compliant 10-digit mobile virtual numbers tied to your verified business KYC.
3. Automated NDNC / DND ScrubbingPromotional calling lists must be scrubbed against the National Customer Preference Register before initiating outbound AI voice campaigns.
4. Strictly Regulated Calling HoursPromotional calls are strictly restricted between 9:00 AM and 9:00 PM IST. Service and transactional alerts may operate 24/7 with consent.

1. Distributed Ledger Technology (DLT) Registration

As per TRAI mandates, all commercial communication in India is governed through blockchain-based DLT portals managed by telecom operators (Airtel, Reliance Jio, Vodafone Idea, BSNL).

Principal Entity (PE) Registration: Clients must complete enterprise KYC, providing Company PAN, Certificate of Incorporation (COI), GSTIN, and Authorized Signatory verification.
Telemarketer (TM) Binding: Clients must bind 7Silicon Group as their registered Telemarketer / Solution Delivery Partner using our official Telemarketer ID on the respective DLT portal.
Exemption Protocol: Clients who already possess an active PE ID on any licensed DLT portal incur ₹0 DLT setup fee upon submitting their registration certificate.

2. Telecom Traffic Classification & 140-Series Rules

TRAI categorizes voice calling traffic into three strict streams. Violating traffic routing guidelines leads to immediate carrier penalties and circuit suspension:

A. Promotional Voice Traffic (140-Series)9 AM - 9 PM Only

Any call advertising products, services, offers, or discounts must originate exclusively from licensed 140-series virtual numbering fleets. Every destination number is scrubbed in real-time against TRAI's National DND database.

B. Service & Implicit Consent TrafficCustomer Relationship

Calls triggered by existing commercial relationships, such as order delivery coordination, service technician arrival, EMI payment reminders, and policy renewals. Can be served via 10-digit 9XXXX mobile virtual numbers.

C. Inbound Customer Care & Helplines24/7 Availability

Customer-initiated support calls to Toll-Free 1800 or 10-digit 9XXXX numbers. Handled dynamically by conversational AI agents with zero outbound restrictions.

3. Unregistered Telemarketing (UTM) & Blacklisting

7Silicon Group maintains zero tolerance for Unsolicited Commercial Communications (UCC). Under TRAI regulations:

  • Any subscriber complaint verified on the TRAI DND 3.0 portal results in automated investigation.
  • First verified violation attracts statutory carrier penalty notices and immediate campaign review.
  • Repeated violations result in permanent de-allocation of virtual numbering pools, blacklisting of the Principal Entity across all Indian telecom operators, and reporting to law enforcement authorities.

Need DLT Regulatory Assistance?

Our dedicated Telecom Regulatory Desk helps enterprises complete entity registration, header allocation, and TRAI audits within 48 hours.

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